By Electronics Guru
June 1, 2010

Do you have questions about 3D TV? Below are answers to commonly asked questions about 3D Ready Mitsubishi HDTVs, active shutter glasses, 3D signal types and display formats, HDMI requirements and what you need to get the most out of your 3D home theater. 

1. How do I watch 3D content on my Mitsubishi 3D Ready HDTV?

  • Watching 3D content on your Mitsubishi 3D Ready HDTV requires purchasing the 3DA-1 3D Adapter Kit or the 3DC-1000 3D Starter Pack. Both 3D TV kits include the adapter and emitter necessary to receive the HDMI 1.4a signals from your Blu-ray player, cable box, satellite DVR, Sony Playstation 3 PS3 or Xbox 360 and convert them to the checkerboard format. The 3DC-1000 includes LCD active shutter glasses while the 3DA-1 kit does not.

2. What Mitsubishi TVs are compatible with the 3D Adapter Kit/Starter Package?

  • DLP projection HDTVs manufactured in 2007 or later can produce 3D effects. Here is a complete list of compatible Mitsubishi TVs:

2007

  • WD-57833, WD-65833, WD-73833 (3D feature called “FX Gaming”)

2008

  • WD-60735, WD-60C8, WD-65735, WD-65736, WD-65835, WD-65C8, WD-73735, WD-73736, WD-73835, WD-73C8, L65-A90

2009

2010

  • WD-60638, WD-60C10, WD-60738, WD-65638, WD-65C10, WD-65738, WD-65838, WD-73638, WD-73C10, WD-73738, WD-73838, WD-82738, WD-82838, L75-A91

3. What is different about the new 3D TV technology, and can everyone experience it?

  • The last several years have seen huge jumps in 3D technology, with numerous platforms being developed and cinemas around the world deploying 3D systems. But the biggest jump has been from the throw-away anaglyph (red/cyan) glasses to the home theater active shutter glasses. This new technology allows viewers to experience 3D content in their own home with higher contrast, higher resolution and better color than the stereoscopic glasses of old. While the vast majority of viewers can experience 3D content, some people suffer from stereo blindness, which means the added depth of 3D will appear 2D. But wearing the glasses will retain the intended appearance of the content but will lack the 3D punch available to regular-sighted viewers. And if you wear prescription glasses, the active shutter glasses are designed to fit over/in front of your normal glasses. Contact lens wearers are not affected.

4. Are 3D glasses absolutely necessary?

  • Yes. When your TV is in 3D mode it displays an image that appears distorted without 3D glasses. While the images may be discernible without 3D glasses, there will be no added depth and the distortion may cause discomfort.

5. Will I have to buy all new components to get 3D content?

  • If you have a standard Blu-ray Disc player then you will have to upgrade. There are models specifically designed for 3D playback and are marketed as such. It’s possible that manufacturers will provide updates for older players, but it’s more likely that they will stop producing non-3D players and push 3D versions instead. Both Sony PS3 and Xbox 360 have games and settings that allow 3D content to be displayed properly on your Mitsubishi HDTV. Plus, more games, movies, shows and sports are being produced in 3D, so check with your cable or satellite provider for details.

6. Can I use my existing HDMI cable or do I have to upgrade?

  • If you have an HDMI category 2 high speed cable (or better) you are fine. The HDMI standards allow for varying degrees of bandwidth and features, so if you have a good cable from the last couple years it will be compatible with the 1.4a standards required by 3D. Of course upgrading your cable to an actual 1.4 version is recommended because the new cables incorporate an Ethernet channel, return audio and general improvements associated with technology and design improvements.

7. Is there 3D content available to watch or should I wait?

  • Don’t wait. The major motion picture companies have produced and are distributing 3D films on Blu-ray, and cable companies such as Comcast, Time Warner and Cox Communications have begun providing 3D content. Satellite providers DirecTV and DISH Network are making 3D movies and sports a top priority, and ESPN plans to have major sporting events in 3D very soon. In short, 3D is here and is catching on fast – it will soon be mainstream.

8. Are Mitsubishi 3D Ready HDTVs compatible with DLP Link glasses?

  • Yes. All Mitsubishi 3D Ready HDTVs are compatible with DLP Link glasses. Plus, the TVs have a VESA jack so non-DLP Link glasses can be synchronized.

9. Are all 3D active shutter glasses the same, and are they cross-compatible?

  • No and no. Active shutter glasses have to be synchronized to the TV to work properly and create the 3D effects. But there are many types of glasses: some are infrared (IR), some use Bluetooth or radio frequency (RF), just like some are meant for DLP displays and others just for LCDs. So make sure that when you purchase your TV and 3D kit they are designed to work with each other, and if your friends want to bring their glasses be sure to make sure they will work.

10. What is the difference between a 3D signal the the 3D TV display pattern?

  • The 3D signal is the information sent from the source (like a Blu-ray player) to the TV or adapter. That data is then converted into a display pattern of a certain format. Mitsubishi HDTVs use checkerboard.

There are three types of signals that are converted to checkerboard:

  • Frame Packing: super-high resolution 3D signal that requires a lot of bandwidth so is not suitable for satellite or cable systems, just Blu-ray players and gaming systems. The typical signal is 1080p/24fps or 720p/60fps.
  • Side-by-Side: these 3D signals contain two frames – one for each eye – that are suitable for satellite and cable transmissions. They are also suitable for Blu-ray discs. The typical signal is 1080p/24fps, 1080p/30fps, 1080i/60fps or 720p/60fps.
  • Top-Bottom: Just like the signal type above, only the frames are split in half the other way. These 3D signals contain two frames – one for each eye – that are suitable for satellite and cable transmissions. They are also suitable for Blu-ray discs. The typical signal is 1080p/24fps, 1080p/30fps, 1080i/60fps or 720p/60fps.

Posted in 3D Glasses, 3D TV, How-To, Industry News, New Products

135 comments on “FAQ about Mitsubishi 3D TV & Active Shutter Glasses

  1. I have a Mitsubishi WD-60C9 and the kit works well it with and DirecTV. However, the 3D effect is hyper-stereoscopicc: the apparent length or depth of objects going into the screen is about double what it should be. Is this an intentional exaggeration of 3D, DirecTV specific, the original source, or some other issue? I tried varying the viewing distance without much change. From what I read 1.4 times the screen width is optimal for 3D viewing. I tried that but normally sit further, about 1.8 times the screen width.

  2. Electronics Guru on said:

    John (101):

    I would suggest calling Mitsubishi. We’ve received a lot of emails saying how great the 3D experience has been, regardless of source or distance. We also haven’t heard of any ideal depth of 3D effect. I’m not sure there’s a “should be” effect, as the images depend on how the content was filmed, processed and is displayed.

    If you have a different 3D source, such as a 3D Blu-ray player and 3D movie, you can see if there’s a difference. Also, is it just one channel or program on DirecTV or everything seems exaggerated? If you’ve never viewed 3D before the experience can be pretty wild. For instance, Avatar 3D had some effects that seemed to be in the middle of the theater, while other elements barely floated.

  3. I have a Blu-Ray player, but it’s not 3D capable. I will get one though.

    It was all of the programming on Directv. I was careful to try to observe if it was only a particular program. Of course, this early in the game they might all be using the same equipment and if the lenses are further apart than the average human eyes, then you’d see this effect.

    Guess I’ll wait until I can try the 3D Blu-Ray before contacting Mitsubishi.

  4. Proven to work:

    Mitsubishi WD73-833 with Panasonic DMP-BDT350 with XPAND X102 glasses. I am using 8 pair perfectly. No emitter box or adapter required!

    You do have to use the FX Gaming input (mine is HDMI3) with a V1.4 cable (I’m using an… ugh… Monster cable) and may have to tweak the settings based on the source device. For the BDT350, you will need to set the output to checkerboard.

    I’m getting ready to see if the Samsung C6900 will work instead of the Panansonic simply because I’m a fan of Samsung Blu-Ray Players. One advantage of the Panasonic is the dual HDMI outputs. If the Samung works, I will keep it on the older 73-833 in the rec room and hook up the Panasonic to my WD-82838 in the movie room (when complete).

  5. I bought the Mitsubishi 3D kit and an extra pair of Xpand DLP glasses. The only problem is the Xpand glasses only work properly when my 3D mode is set to “Reverse” 3D, which changes the L/R settings. Any suggestions on how to “sync” so I can watch with both types of glasses at the same time?

  6. Electronics Guru on said:

    Joe (105):

    The IR 3D glasses and DLP-Link 3D glasses use a different syncing method. The IR uses pulses of infrared to keep the active shutters in sync; the DLP Link glasses use a white frame flashed on the TV screen between regular content to keep the glasses in sync. So there may be a problem trying to get both systems working together at the same time.

    I think you should call Mitsubishi and ask if there are settings that can be changed to allow syncing or any workarounds for using the glasses together. Although not a practical solution, you can wear one type of glasses upside down!

  7. What brand and model # glasses are included with the Mitsubishi 3D Starter Pack?

  8. Electronics Guru on said:

    Bob (107):

    There is no branding on the glasses (from Mitsubishi). They’re a matte black finish with the IR screen at the front and a power button on the top-right. The model number is SSG-2100MG/ZA.

  9. Adolf Scotty Cruz on said:

    Finally got starter kit for my new Mitsubishi 65837. Works great except it seems to have a negative effect on my 2-d, colors are not as crisp. Seems to be darker especially background shots. What gives? Any comment might help.

  10. Electronics Guru on said:

    Adolf Scotty Cruz:

    1. Are you using the “Starter Pack” or the “Adapter Kit”? The pack has glasses, emitter, etc., while the kit is just the adapter and cables.

    2. If you have 3D glasses, are you wearing them while watching 2D content?

    3. If you’re watching 2D content, is the adapter unit powered on and set to 3D? Is the TV set to 3D when watching 2D?

    Basically the adapter and 3D glasses are meant ONLY for 3D content. In other words, there is no benefit when viewing 2D content. Also, if the unit and TV are set to 3D but the incoming signal is 2D, it may cause distortions.

    Another thing to check is whether a viewing mode has been activated on the TV, such as “movie” or “game”. TVs have presets that modify colors, contrast, etc. — check to see if a mode is being activated when switching sources.

    If none of those things work, I would contact Mitsubishi. They won’t help you unless you have model numbers and serial numbers, so have the info ready when you call. If there is a problem they can arrange service or exchange, or may be able to provide assistance if your problem is new/unknown.

    Thanks!

  11. I recently purchased the new Mitsubishi 73838 HDTV. It says that it can do both checkerboard and side-by-side. Will that work with DirecTV without adapter (side-by-side mode)?

  12. Electronics Guru on said:

    JohnB (111):

    If the 3D source outputs checkerboard or side-by-side then no adapter is needed. The adapter is only needed if your 3D source uses a non-compatible format, such as top-bottom or frame packing. Just remember that you’ll have to turn 3D on and select the incoming format using the “picture” setup on your TV.

  13. Thanks Guru, but to follow up, do you or anyone know what output Directv utilizes?

  14. Electronics Guru on said:

    Welcome back, JohnB (113):

    According to this forum discussion on DirecTV’s website, “Mitsubishi: All models require the 3DA-1 adapter from Mitsubishi.”

    http://support.directv.com/app/answers/detail/a_id/2823/related/1/kw/3d/r_id/104513

    I have not seen any definitive answer as to what format DirecTV is using. I would recommend calling their sales or tech support phone lines. It may be the case that future upgrades will include different formats, so be sure to ask about current vs. future formats. You could always get the adapter — then you would be certain to be able to watch 3D from any incoming source.

  15. Hello,

    I have the Mitsubishi Dimaon Series WD-73835 Series TV. I was able to find a Denon Receiver (AVR-2311 CL) that passes the 3D signal with DirecTV (lots of Receivers which are 3D ready are reporting problems with EID signal). Anyways, the point is I have the Adapter Kit that came with two pairs of glasses and my PS3 (waiting for the upgrade to 3D compatible) but the games look great, the TV looks great. My question is … since I’m using the Adapter and the glasses that came with it – I’d like to purchase more glasses.

    But I don’t know where to purchase more glasses except with another adapter kit (which I don’t need). Any ideas on where I can buy more glasses that use the same technology as the ones that came with the starter kit?

  16. Has there been any reporting or have you heard anything about video quality using the adapter? HDMI cables are expensive (good ones) and now everything has to go through the 3d adapter (unless you want to plug/unplug it every time). i fear the adapter could be a weak point that could degrade video quality when “normal” HD. any thoughts? thanks again!

  17. Electronics Guru on said:

    Corey (155):

    At this time we only sell the Starter Packs (IR) and XpanD glasses (DLP Link). From what we’ve heard, those two technologies work when they’re used separately but not together. It’s likely that after the market gets the basic setups and continues to invest in 3D movies and players that extra glasses will burst onto the scene.

    Until then you may have to look to places like eBay, buy starters kits/packs for the glasses or switch to something like the XpanD or forthcoming Monster universal glasses.

  18. Electronics Guru on said:

    johnb (116):

    Video quality with the adapter is excellent. I have not seen or heard any complaints. Since the HDMI signals are digital there’s really no danger of problems if you have good cables and a sturdy connection. If you start to have many breaks or really long cable runs or cheap cables then there might be cause for concern, but overall the visual differences are probably not noticeable.

    In short, if you connected directly the image quality will look the same as when it’s connected through the adapter.

  19. I have purchased the 3DC-1000 and a WD-73838 TV. I need two additional pairs of 3d glasses at a minimum. What are my options other than buying another 3DC-1000 kit and selling off the adapter?

  20. Electronics Guru on said:

    pjmtsm (119):

    As I answered in #117, we only have 2 options: the Mitsubishi Starter Pack and the XpanD glasses. Unfortunately those are two different technologies, one IR the other DLP Link, and have not been known to work together.

    Your WD-73838 supports side-by-side and checkerboard without the need for an adapter, but the Blu-ray standard — frame packing format — requires the adapter, and the same with top-bottom format. So if you have a device that outputs checkerboard format, such as some Blu-ray players, you could switch to XpanD glasses (they use DLP Link technology) which require no adapter and can be purchased by individually/sets.

    Otherwise there are very few options aside from purchasing more kits or finding compatible glasses online sold by people. When we get word of new products we will post the information and put the products up for sale ASAP.

  21. Hi…

    I just bought a brand new mitsubishi WD-65738, and a 3d starter kit. I am using a older 80GB Playstation 3 as the blueray player(not sure if this effects anything) and I am having trouble with the 3d display on my tv. I have connected it the way the directions have said to. I have also called the tech support number and they said that a PS3 was unable to play 3d movie, so I downloaded a few 3d games and have had the same results. There are two pictures in 3d mode but they are not overlapped in the desired 3d effect, they seem to be at opposite ends of the screen, or at the top and the bottom.

    if you have any solutions, tips, tricks, or maybe a definite reason to believe that its either the PS3 or the TV any feedback would be awesome.

  22. Electronics Guru on said:

    Saga (121):

    What version software are you running on your PS3? The 3.30 firmware update back in April enabled 3D gaming, but 3D movie playback is still not available.

    But that all changed just this week — on Wednesday, September 15, Sony announced that the next update (v. 3.50) will enable 3D movie playback. So double check your system to make sure it’s updated, and then later this month you’ll be able to watch 3D movies on your PS3.

    Aside from the potential problem of the software version on your PS3, you need to make sure that (1) your TV is set to 3D, (2) the adapter is on and in 3D, (3) your glasses are on, (4) the 3D settings on all devices are the same — the “phase”, since some components can be standard or reverse.

    Another consideration is that a small but meaningful percentage of the population can’t see 3D. Some people have a physical condition where the eyes and brain just can’t process the 3D content. I think the number is 10% or lower, so chances are it’s a setup issue with the components or there is a faulty component in the mix.

  23. Just recently purchased a WD65738 and 3DC-1000 kit, the TV was purchased locally and the 3DC-1000 was ordered, we also purchased a Sony Blu Ray 3d S470 and have already done the Sony update. Put in the demo disk and all was good with the exception that one pair of the glasses are not working properly. Three people kept switching the glasses around, one pair works perfectly but the other pair seems as if the left lens is not doing as it should, the double images as if you weren’t wearing them at all appear. I haven’t read anything in this forum or anywhere else for that matter regarding faulty glasses. We switched batteries, moved the emitter etc, but to no solution. Is this something we need to contact Mitshubishi about? Thanks for your input!

  24. Electronics Guru on said:

    Penny (123):

    Yes, you’ll have to contact Mitsubishi.

  25. With the 3DC-1000 kit which comes with only two pairs of glasses, how many glasses can be used to view 3d on the same adapter/emitter? if I want to buy more (just glasses)

  26. Eelctronics Guru on said:

    Mark,

    You can use as many glasses as you want with the emitter. You must use the same style glasses though as other problems may arise if you start mixing different style glasses.

  27. Hi,

    Thankyou for all your support and technical answers.

    My setup is PS3 (with latest version update), amp YAMAHA HTR6080 and BENQ W600+ (3d Ready)projector. I have HDMI 1.4 cable between the amp and projector. I am planning to buy Mitsubishi 3DC-1000 3D Starter Pack with two more extra glasses. Please do let me know if 3D content will be displayed using the starter pack.

    Thanks and regards,

    Suhail Shah

  28. Eelctronics Guru on said:

    Suhail Says,

    I’m not sure your setup will work. I don’t believe the Yamaha receiver you have is 3D Ready. If this is the case you will need to run HDMI from your PS3 direct to the converter box and then the TV. The receiver will not pass the 3D information. You will then need to feed the receiver with audio from the PS3.

  29. williepz on said:

    HELLO,

    I Have a Mitsubishi 3d ready Tv WD-73C10, 3d blu-ray player Sony BDP-S570 and Samsung SSG-2200AR
    active shutter glasses,My question is will the 3DA-1 adapter work with what I have already or
    do I need something else THANKS

  30. Eelctronics Guru on said:

    Williepz,

    I’m not familiar with the glasses you have. You may need an emitter for them to work correctly. If you already have the emitter for the glasses it looks like you have everything to make it work.

  31. Myeshia on said:

    Hello,
    I rencently purchased the 3D starter pack at Best Buy. I hoooked it up with the basic instructions and I am still missing something. All the connections are in I am using the 3D emitter in the back of the tv. The HDMI’s are hooked up to the tv and to my Sony 3D Blu ray player( BDP-S570) . When I turn on the TV(Mitsubishi WD-60735)and switch it to 3D mode it is telling me I need to name it 1080P/PC… I do not have any options to name it so I am lost! When I tried putting the 3D movie I get a message that it is not emitting any 3D images. And the Mitsubishi adapter 3D light never comes on. I made sure the blu ray player updates were already done. All i have hooked up to the tv currently is the blu ray player and some Bose speakers.

  32. Eelctronics Guru on said:

    Myeshia,

    I have never experienced the problem you are having with the TV. I would call Mitsubishi at 1-800-332-2119 to see if they can help you with the problem you are having with the TV.

  33. Huntsman on said:

    I have a mitsubishi 82837 with the 3d starter kit, an older 80 gig ps3, and a Onkyo HT-S6300. When I play any 3d movie the screen turns pink, but when I play a 3d game it looks spectacular. So I bypassed the onkyo and ran straight to the tv and 3d worked perfect with movies and games. Any ideas why this is happening?

  34. Eelctronics Guru on said:

    Huntsmann,

    It sounds like your Onkyo HT-S6300 will not pass the 3D data to the TV. You will need to either run your video directly to the TV or upgrade the receiver to one that is 3D ready.

  35. I Have a Mitsubishi 3D ready TV WD-73C10 a Sony BDP-S470 blu-ray/3D player and a Yamaha RX-V467BL AV Receiver.All of these items are 3D ready.
    Also I have the starter 3D pack from Mitsubishi w/ the 2 pair of glasses.
    When I set my TV up for 3D the 3DA-1 adapter does not power on but the but the emitter lights up.
    And of course my blu-ray player tells me that it is not setup for 3D.
    After reading some of the post here,I believe that I’m in need of some firmware updates for a few of my items.

    Thanks and many regards,

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