Quincy, IL 09/22/09 — Your Electronic Warehouse was named by BizRate® Research, a leading consumer feedback network, a winner of its tenth annual BizRate® Circle of Excellence. The award recognizes top online retailers that provided outstanding customer experiences throughout the year, as rated by their customers.
Your Electronic Warehouse Chosen by Buyers
BizRate® Research evaluates customer satisfaction at each of the over 5,000 retailers within the BizRate Network. Online stores earning the prestigious Circle of Excellence award were rated by their buyers at a significantly higher level than the Network average across seven key satisfaction metrics:
- Overall satisfaction at the point of sale
- Product selection
- Ease of finding what the customer is looking for
- Repurchase intent after order receipt
- Product met expectations after order receipt
- On-time delivery
- Customer support
BizRate® Circle of Excellence 10th Anniversary
The BizRate® Circle of Excellence celebrates its 10th anniversary this year, making this year’s announcement an especially memorable one. “Back in 1999, we launched the Circle of Excellence to allow the very best retailers to earn special recognition for their exceptional performance in the area of customer service. At that same time, we also believed that the Circle of Excellence denomination would empower online consumers by highlighting retailers with whom they should feel extremely confident about shopping.” said Bill Glass, President of Shopzilla, Inc., the parent company for BizRate.com. “Since its inception, the importance of the Circle of Excellence has continued to grow, and today it is truly the hallmark of customer satisfaction success in online retail. After ten years, we are more committed than ever to providing retailers with the invaluable ability to listen to and understand their customers’ needs via our point-of-sale feedback platform. Furthermore, we are thrilled to offer them the opportunity to be recognized for their superior performance in delivering on those customer needs as Circle of Excellence winners.”
About Your Electronic Warehouse
Your Electronic Warehouse is a consumer electronics store that is a division of 1st in Video-Music World, Inc. The parent company, 1st in Video-Music World, started in 1975 as Music World, a bricks-and-mortar stereo equipment store in Quincy, Illinois. In 1994, 1st in Video-Music world opened its new mega store and took up the name Your Electronic Warehouse. Three years later, Your Electronic Warehouse took its business online as 4ElectronicWarehouse.com and over the last ten years has developed into an Internet Retailer Top 500 company. Your Electronic Warehouse is an authorized dealer for every brand they carry, including: Bose®, Yamaha, Pioneer, Pioneer Elite, Hitachi, Mitsubishi, Monster Cable, Boston Acoustics, DIRECTV, Shure, Niles and many more premium electronics brands. Your Electronic Warehouse carries a wide variety of products, including: high definition televisions (HDTVs), home theater receivers, speakers, GPS, custom length Monster Cable, mounting brackets, radios, and iPhone/iPod accessories.
About BizRate® Research
BizRate Research assists retailers in listening to their customers and starts a dialogue between retailers and customers with the end goal of growing consumer loyalty to the retailer. BizRate Research provides tools and reports to over 5,000 retailers to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. For over 10 years, BizRate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, and consumer loyalty.
About Shopzilla, Inc.
Shopzilla, Inc. is one of the largest and most comprehensive online shopping networks on the web. Through its leading comparison shopping sites, BizRate.com(R) and Shopzilla.com(R), Shopzilla helps shoppers find the best value for virtually anything they want to buy from thousands of online retailers. Based in Los Angeles, Shopzilla operates sites in the U.S., U.K., France and Germany. The company is owned by Scripps Networks Interactive, Inc., which include national lifestyle TV networks such as HGTV, The Food Network, Fine Living and more.